REFUNDS / CHANGES

 

Withdrawal

After receiving the product, the customer has the right of withdrawal under the conditions stipulated by the layout of consumer protection, namely fourteen (14) calendar days since receiving the product, returning the commodity in it’s initial condition. (The return costs are charged to the customer).

In that case, we are obliged to return within fourteen(14) calendar days since the withdrawal date, the payment given by the customer which is the worth of the product as well as the initial shipping costs(excluding any extra costs, if the customer had chosen a more expensive way of shipping than the normal, ex: express)
In the case that the product is accompanied by a gift, the gift also has to be returned, also in excellent condition as well as the forms that might accompany the gift.

Exceptions to the right of withdrawal:
Withdrawal cannot be allowed and refund is not permitted:
1) For special orders (personal jewelry made according to customer's specifications or clearly personalized, On a request of agreement - order).
2) When the products have been modified at their quest of the customer.
3) Damage caused by product opening or misuse of the product, the responsibility lies solely on the customer.

 

Defective product

Theodora's Jewellery is making every effort to send you quality products in excellent condition, carefully packs the products you have selected and thoroughly checks your entire order before it is sent to you.
However, if you receive a product in a defective condition or the product you have received does not correspond to the product you have ordered, you must immediately send us an email to info@theodorajewellery.com or contact us at 2104513107 describing the problem and, if possible, enclosing a photograph of the product.
In order for a refund to be accepted, the alleged as wrong or defective product must not be used and be in its original excellent condition.

We will immediately replace or refund you in your bank account.
Shipping costs for returning products to our online store are charged to us if our customer sends them with our network of shipments using our store: FIS courier for shipments within Attica, General Post Office for shipping within Greece outside of Attiki and ELTA courier for countries abroad.

If the product is accompanied by a gift, the gift must be returned along with the product, also in excellent condition as well as the forms accompany it.

 

Cancel an order

An order may be canceled in the following cases:
1. Before order completion, during the online ordering process you can automatically stop your order.
2. If the online order has been completed but the product has not yet been shipped within thirty (30) calendar days, you may contact us at the information found on the "Contact Us" page of this website and your order will be canceled by us.